Delivery & Returns
Delivery Policy
At CrunchyWave, we offer two convenient delivery options to ensure a seamless experience for our valued customers. You can opt for the hassle-free self-pickup service at our designated location, 'INASIS YAB, UUM,' providing you with the flexibility to collect your CrunchyWave products at your convenience. Alternatively, if you prefer the convenience of delivery to your doorstep, we offer a delivery-to-door service. For single-product orders, there is a nominal fee of RM1 to cover delivery expenses. However, we are excited to share that for orders with a total of more than one product, we provide complimentary delivery services. This means that when you choose to indulge in a variety of CrunchyWave delights, we'll take care of the delivery costs. At CrunchyWave, we strive to make receiving your favorite snacks as easy as enjoying them.
Return & Exchange Policy
At CrunchyWave, we understand the importance of customer satisfaction, and we strive to provide a delightful experience with our products. While our products are non-refundable, we are committed to ensuring that our customers are happy with their purchases. If you find yourself dissatisfied with any product, please reach out to our customer support team within 3 days of receiving your order. We will gladly assist you in exploring alternative options, addressing concerns, or providing information on product usage to enhance your experience. Our goal is to make sure you enjoy the CrunchyWave experience, and we value the opportunity to assist you in any way we can. Your satisfaction is our priority, and we appreciate your trust in CrunchyWave.